Refund policy
We want you to be happy with your purchase. If for any reason you’re not satisfied, we’ll gladly review your return request under the following conditions:
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
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The following items are non-returnable:
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Gift cards
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Downloadable digital products
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Personalized/custom items
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Sale or clearance items (if you want to exclude these — optional)
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Refunds
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Once your return is received and inspected, we’ll notify you of approval or rejection.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable.
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No refunds will be issued after 30 days from the delivery date.
Exchanges
We only replace items if they are defective or damaged. For exchanges, email us at [your email address].
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to our error (wrong, defective, or damaged item).
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have questions about returns or refunds, contact us at:
📧 velliscastore@gmail.com